Booking Terms & Conditions
预订条款与条件
📑 目录 / Table of Contents
General Information / 一般信息
The services described in these Terms and Conditions are carried out by VOW TRAVEL LIMITED.
本条款和条件中所述的服务由新西兰誓约旅游有限公司提供。
The website (wildfree.co.nz) is owned and operated by VOW TRAVEL LIMITED.
网站（wildfree.co.nz）由新西兰誓约旅游有限公司所有并运营。
Compliance with the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) of New Zealand.
遵守新西兰 1993 年《消费者保障法》（CGA）及 1986 年《公平交易法》（FTA）。
Tour Details / 行程详情
The itinerary is based on the quotations and itineraries provided by the service provider and the agent.
行程以服务提供方及代理商提供的报价及行程单为准。
Payment Terms / 费用支付
The Client shall pay the full amount of the fee at one time at least 3 days before the trip. Payments made within three days or less will affect the refund policy.
客户应在至少出行前3天一次性付清全部费用。低于三天付款的，会影响退费。
Client’s Rights / 客户权利
To receive the services agreed in this Contract.
有权获得本合同约定的服务。
To request a refund or reschedule if the Provider fails to perform its obligations without valid reasons.
若提供方无正当理由未履行义务，有权要求退款或改期。
Client’s Obligations / 客户义务
To pay the tour fee on time in accordance with this Contract.
应依据本合同按时支付行程费用。
To ensure they are fit to participate.
须确保自身健康状况适合参加行程。
To inform the Provider of personal health conditions (e.g. allergies, chronic diseases) before the tour.
应在行程前向提供方告知个人健康状况（如过敏、慢性病）。
To follow the guide’s instructions and comply with local laws/regulations during the tour.
行程期间应遵守向导指示及当地法律法规。
Suggest to purchase travel insurance to cover risks (e.g. trip cancellation, medical expenses) before the tour.
建议行程前购买旅游保险，以覆盖相关风险（如行程取消、医疗费用）。
Provider’s Rights / 提供方权利
To collect the tour fee from the Client in accordance with this Contract.
有权依合同向客户收取行程费用。
To refuse to provide services if the Client violates safety rules or endangers the interests of other participants.
若客户违反安全规定或危害其他参与者利益，有权拒绝提供服务。
No refund will be given if the Client fails to arrive on time, disregards safety rule, leaves without permission or breaks away from the group halfway.
若客户未按时到达，违反安全规定，擅自脱团，或中途退出，公司不予退款。
Upon booking, the client is responsible for disclosing any special needs, behavioural traits, or health conditions of participating children. If undisclosed information leads to disruption or early withdrawal, no refund will be issued.
预订时，客户有责任告知参与儿童的任何特殊需求、行为特征或健康状况。若因未披露信息导致活动中断或提前退出，将不予退款。
Provider’s Obligations / 提供方义务
To deliver the services as agreed in this Contract.
应按本合同约定提供相应服务。
To ensure the safety and quality of services during the tour.
应确保行程期间服务的安全性与质量。
Client-Initiated Rescheduling / 客户申请改期
The Client must submit a rescheduling request at least 72 hours before the scheduled tour.
客户须在行程开始前至少 72 小时提交改期申请。
Rescheduling is subject to availability and may be limited to one change per booking.
改期视可用情况而定，每笔预订最多允许改期一次。
Client-Initiated Cancellation / 客户申请取消
Refund policy based on notice period / 退款政策如下：
| Notice Period / 通知时间 | Refund / 退款比例 |
|---|---|
| ≥72 hours / 行程前≥72小时 | 100% Full Refund / 全额退款 |
| 24–72 hours / 行程前24-72小时 | 50% Refund / 退总费用的50% |
| <24 hours / 行程前24小时以内 | 0% No Refund / 不退款 |
Provider-Initiated Rescheduling / 提供方安排改期
Valid reasons include severe weather, guide illness, or insufficient participants.
正当理由包括恶劣天气、向导生病或成团人数不足。
The Provider shall notify the Client within 3 working days of confirming the need to reschedule.
提供方应在确认需改期后 3个工作日内通知客户。
The Client may choose to: (1) Accept the new date; (2) Request a full refund; (3) Transfer to an equivalent tour.
客户可选择：（1）接受新日期；（2）要求全额退款；（3）转至等值行程。
Provider-Initiated Cancellation / 提供方安排取消
Valid reasons include safety risks, government restrictions, or operational failures.
正当理由包括安全风险、政府禁令或运营故障。
The Provider shall refund the full fee to the Client within 5 working days of cancellation.
提供方应在取消后 5 个工作日内向客户全额退款。
The Provider is not liable for any indirect losses, including but not limited to travel or accommodation costs.
提供方不承担任何间接损失，包括但不限于交通或住宿费用。
Force Majeure / 不可抗力
Neither party shall be held liable for delays or cancellations caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, wars, government orders, or transportation strikes.
任何一方因不可控事件（包括但不限于自然灾害、疫情、战争、政府指令或交通罢工）导致的延误或取消均不承担责任。
In the event of force majeure, the Provider shall make reasonable efforts to offer alternatives or partial refunds.
遇不可抗力时，提供方应尽合理努力提供替代方案或部分退款。
Dispute Resolution / 争议解决
Any dispute arising from this Contract shall first be resolved through friendly negotiation between the two parties.
因本合同产生的任何争议，应首先由双方友好协商解决。
If negotiation fails, either party may submit the dispute to the District Court of Auckland, New Zealand for resolution in accordance with New Zealand Law.
若协商不成，任何一方可依据新西兰法律，向新西兰奥克兰地区法院提起诉讼解决。